HCL Tech Off Campus Recruitment 2023 Hiring Freshers for Graduate Trainee
HCL Tech Off Campus Recruitment 2023 Hiring Freshers for Graduate Trainee. HCL Tech is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. Below are the HCL Tech Job description, Eligibility, and details.
Company Name: HCL Tech
Job Role: Graduate Trainee
Location: PAN India
Experience: Freshers
Education: BCA/B.Sc
Batch: 2022/2023
Job Description
- Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat for customers end users.
- Route problems to internal 2nd and 3rd level IT support staff.
- Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.
- Administer and provide User account provisioning.
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions.
- Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders/incidents to appropriate support teams and follow up until closure.
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.
- Perform user account management activities Escalate complex problems to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
Eligibility
- Eligibility Criteria – 60% throughout in 10th, 12th & Graduation.
- Branch – B.Sc (IT/CSE) and BCA
- Location – Pan India
- (Lucknow, Nagpur, Madurai, Vijayawada, Noida, Chennai, Bangalore)
- Batch – 2022 & 2023
- Rotational shift- 24×7
Job Description
- Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat for customers end users.
- Route problems to internal 2nd and 3rd level IT support staff.
- Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.
- Administer and provide User account provisioning.
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions.
- Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders/incidents to appropriate support teams and follow up until closure.
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.
- Perform user account management activities Escalate complex problems to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
Eligibility
- Eligibility Criteria – 60% throughout in 10th, 12th & Graduation.
- Branch – B.Sc (IT/CSE) and BCA
- Location – Pan India
- (Lucknow, Nagpur, Madurai, Vijayawada, Noida, Chennai, Bangalore)
- Batch – 2022 & 2023
- Rotational shift- 24×7
Skills
- Good Communication Skills.
- Knowledge of MS Office Suite (XP, 2003, 2007): MS Word, MS Excel, MS PowerPoint, MS Outlook, MS
- Project, and MS Visio is required.
- Should have knowledge of Windows Operating systems.
- Should have knowledge of Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live
- Meeting, and Windows Native tools
- Disciplined, systematic problem-solving skills required.
- Knowledge of Active Directory, Exchange 2003/2007
- Readiness to demonstrate a proactive attitude.
