BCA Jobs :Concentrix Recruitment

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Concentrix Recruitment 2023 Hiring Freshers for Technical Support Operations


Concentrix Recruitment 2023 Hiring Freshers for Technical Support Operations. Concentrix is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. If you are interested, apply as soon as possible.

Company Name: Concentrix

Role: Representative Operations

Location: Hyderabad

Experience: Freshers/Experienced

Qualification: Any Graduate

Batch: Any Batch

Job Type: Full Time

Salary: Best in Industry

Concentrix Recruitment 2023

Job Description:

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database

Eligibility

  • Graduate / Undergraduate in any discipline (may vary basis the job requirement)
  • Courteous with strong customer service orientation
  • Strong computer navigation skills and PC Knowledge
  • Ability to effectively communicate, both written and verbally
  • Dependable with strong attention to detail
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Tolerance for repetitive work in a fast-paced, high production work environment
  • Ability to work as a team member, as well as independently
  • Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner